Diagnostic information 2-35
5061
200.96 paper jam service check
Neither the S2 nor narrow media sensor broke in time.
Note: See “Printer sensors” on page 5-3.
201.xx and 202.xx paper jam service check
Step Actions and questions Yes No
1 Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Go to step 2 Inform the
customer that
media loaded in
Tray x does not
meet
specification.
2
Check tray for the edge guide setting and media
loading. Edge guides should be adjusted against edge
of media. Media should be fanned and lay flat in the
tray.
Is the media properly loaded in the tray?
Go to step 3 Properly load
media.
3
Remove the ITU and check for the jam at the second
transfer roll.
Is paper jammed at the second transfer roll?
Clear the jam. Contact your next
level of support.
Step Actions and questions Yes No
1 Remove the fuser from the printer. Remove the oiler
housing from the fuser, and pivot the paper guide up.
Is media jammed inside the fuser?
Clear the jam
from the fuser.
Go to step 2
2
Check fuser exit sensor flag.
Does flag rotate freely and return to normal position
when released?
Go to step 4 Replace the fuser
assembly. See
“Fuser
assembly
removal” on
page 4-44.
3
Check that the deflector gates in the fuser rotate freely.
Do the deflector gates rotate freely?
Go to step 4 Replace the fuser
assembly. See
“Fuser
assembly
removal” on
page 4-44.
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