Lexmark C78x User Manual

Diagnostic information 2-43
5061
243.xx paper jam service check
For third installed tray/option.
500-sheet drawer option
Media does not reach the pass thru sensor.
2
Make sure the envelopes are loaded correctly. Make
sure the side and back restraints are located and
seated properly.
Are the envelopes loaded correctly?
Go to step 3 Load the
envelopes
correctly.
3
Observe if the envelopes feed from the tray.
Note: You can observe the autocompensator pick rolls
and the envelopes through the tray access door.
Are the envelopes leaving the tray?
Go to step 8 Go to step 4
4
Check the pick rolls to verify both pick rolls are
installed.
Are any of the pick rolls missing?
Go to step 5 Install a new pair
of pick rolls. Both
pick rolls should
be installed at the
same time. See
“Pick rolls
removal” on
page 4-70.
5
Check to make sure the autocompensator pick rolls are
correctly installed.
Are the autocompensator pick rolls correctly installed?
Go to step 6 Install the pick
rolls correctly.
See “Pick rolls
removal” on
page 4-70.
6
Observe the pick rolls as they try to pick and feed
envelopes from the tray.
Do the pick rolls turn?
Go to step 7 Replace the
envelope option.
7
Check the autocompensator pick rolls for signs of wear
or contamination.
Are the pick rolls worn or contaminated?
Replace the pick
rolls. Both pick
rolls should be
replaced at the
same time. See
“Pick rolls
removal” on
page 4-70.
Go to step 8
8
If you continue to have problems, replace the complete
envelope option.
Step Actions and questions Yes No
1 Is Tray 3 a HCIT 2000-sheet option? Go to “HCIT” on
page 2-45.
Go to step 2
2
Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Go to step 3 Inform the
customer that
media loaded in
Tray x does not
meet
specifications.
Step Actions and questions Yes No

Lexmark C78x Specifications

General

Brand	Lexmark
Model	C78x
Category	Printer
Language	English