Diagnostic information 2-37
5061
230.xx paper jam service check
10
Is a 5-bin mailbox option, StapleSmart finisher, or an
output expander option in use?
Check the
following:
• Reseat the
option on the
printer.
• Verify the top
cover is
properly
seated on
developer
HVPS.
Contact your next
level of support.
Step Actions and questions Yes No
1 Thoroughly examine the duplex paper path for torn
paper that may be blocking the sensors or paper path.
Is the duplex paper path clear?
Go to step 2 Clear the paper
path.
2
Check the lower right door paper path.
Does media pass freely between the door and the
metal plate?
Go to step 3 Replace the
lower right door
assembly. See
“Lower right
door assembly
removal” on
page 4-24.
3
Are any of the following conditions true?
• Only the back of the page of a duplex job prints and
exits into the standard bin.
• Media exits the right side of the printer.
• Media jams in the duplex at the diverter.
Go to step 4 Go to step 8
4
Open the redrive door, and check that the diverter
operates freely.
Does the diverter operate freely?
Go to step 5 Replace the fuser
assembly. See
“Fuser
assembly
removal” on
page 4-44.
5
Close the redrive door, and check that the diverter
operates freely.
Does the diverter operate freely?
Go to step 6 Replace the
redrive door. See
“Redrive door
removal” on
page 4-26.
Step Actions and questions Yes No
To Next Page
Loading...
