4.3.6 Acquiring and Saving Error Log 199
4.3 Working with MUTOH Service Assistance Software VJ628XE-M-00
4.3.6 Acquiring and Saving Error Log
This section describes how to acquire and save error log on printer accessed to Technician
mode.
Acquiring and saving error log can be processed form printer mode or Manager
mode.
Before this procedure, make sure to prepare the following:
• Set up the printer, computer and MSA.
"4.3.3Required Environment
• Change to Technician mode on MSA.
"(12)Switching to Technician Mode
(1) Acquring Error Log
You can also get the data by selecting [Operation] - [Download] from [Error log
download] window.
1 Click [Error Log Download]on main
window.
2 Click on [Error log download].
3 On [Confirmation of error log
download] window, click [OK].
After clicking [OK], if any communication errors occur such as wrong IP address or
unplugged LAN cable, an error message appears. If any setting errors occur such
as inappropriate model name selection, serial number registration is not finished or
incorrect one is registered, an warning message appears.
In both cases, communication with printer shall be interrupted.
Click [OK] to return to main window.
4 While downloading error log,
[Communication situation] window
appears.
When an error message is displayed during updating, if it clicks [OK], it will return
to a main window.
5 After completion of acquiring failure
record information, [ Error log
download ] window appears.
Click 「OK」.
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