CustomerAssistance
SECTION9—CUSTOMERASSISTANCE
ServiceInformation
ThecontinuedpremiumperformanceofthisInternational
®
chassiscanbestbeensuredthroughproperservicing.Thiscan
beaccomplishedinseveralways.
InternationalTruckDealers:YourlocalInternational
Truckdealerprovidesanexcellentresource–throughtheir
knowledgeable,experienced,andwellequippedservicestaff–
tohandleallyourmaintenance,repair,andreplacementwork.
ServicePublications:Thosepersonswhoareproperly
trainedtechnicianswiththefacilities,equipment,tools,safety
instructionsandknow-howtoproperlyandsafelyservicea
bus,medium-dutyand/orheavy-dutychassiscanpurchase
theappropriateservicemanualsectionsapplicabletospecic
vehiclecomponentsorareasofthisInternational
®
vehicle.
Enginediagnosticmanualsandengineservicemanualsforall
currentInternational
®
dieselenginesarealsoavailabletothese
trainedpersonsforpurchase.Informationonthepurchase
ofavailableservicepublicationsforthischassiscanbefound
onthehttp://www.internationaltrucks.com/Website,orby
contactingyourlocalInternationaldealer.
TheseresourcesarealsoavailableviatheInternet,byan
annualsubscriptiontotheInternational
®
ServicePortal
SM
website,orviatheOnCommand
®
ServiceInformationUSB.
ForinformationontheInternationalServicePortalwebsite’s
content,availability,andfeestructure,contactyourlocal
InternationalTruckdealeror,inthecaseofaNationalAccount,
yourInternationalFleetServiceManager.TheOnCommand
ServiceInformationUSBcontainsInternational
®
andICBus
®
brandedtruck,engine,andbusinformationincludingservice
anddiagnosticmanuals,troubleshootingguides,circuitdiagram
manuals,andnewvehicleprocessingmanuals.
InternationalTruckWarrantyProgram
StandardWarranty•OptionalServiceContracts•Custom
ServiceContracts•PerformancePM
®
Service
TheInternationalTruckWarrantyProgramprovidesInternational
customerswithabetterchoicewhenitcomestoStandard
WarrantyandServiceContractCoverage.TheStandard
WarrantyisthersttieroftheInternationalTruckWarranty
Program.Itprovidesthefoundationforallextendedcoverages.
VehicleCoverage,T owing,EngineandEngineElectronics,
MajorComponent,andPrepackagedSystemComponent
protectioncanbeobtainedundertheInternationalWarranty
ProgramthroughOptionalServiceContracts.
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