How to correct a problem with the help of Océ Express
WebTools
Introduction
If a print job problem occurs, you can detect the problem with the help of Océ Express
WebTools. Click on'View events' in the upper right-hand corner of the 'Jobs' tab. The
'View events' screen opens with a description of the problem and details about the print
job.
A description of the problem is given in the form of an event message. The following table
explains how to troubleshoot the different problems.
Overview event messages
#
TroubleshootEvent message
•
Check the structure and keywords of the Océ
Job Ticket.
•
If the scanner or printer operator panel displays
the message that the memory is full, delete
some jobs from the system.
•
Check if the printer can be reached in the net-
work.
'Partially printed job aborted due
to reception problem (protocol
error, connection failure, spool-
full)'
•
Check the structure and keywords of the Océ
Job Ticket.
•
If the scanner or printer operator panel displays
the message that the memory is full, delete
some jobs from the system.
•
Check if the printer can be reached in the net-
work.
'Job aborted due to reception
problem (protocol error, connec-
tion failure, spool-full), nothing
was printed'
The document type is not supported by the printer.
•
Check the list of supported document types.
'Document could not be printed,
specific TIFF/CALS mode is not
supported'
Chapter 12 - Solve problems 295
How to correct a problem with the help of Océ Express WebTools
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