Sievers TOC-R3 Operation and Maintenance Manual
DLM 95000-01 EN Rev. A 20 © Veolia 2023
WARRANTY TERM
The Veolia warranty term is twenty-five (25) months ex-works. In no event shall the standard
limited warranty coverage extend beyond twenty-five (25) months from original shipment
date.
WARRANTY SERVICE
Warranty Service is provided to customers through telephone support, Monday - Friday, from
8:00 a.m. to 5:00 p.m. (Mountain Time), excluding all company and legal holidays. Telephone
support is provided for troubleshooting and determination of parts to be shipped from Veolia
to the customer in order to return the product to operation. If telephone support is not
effective, the product may be returned to Veolia for repair or replacement. In some instances,
suitable instruments may be available for short duration loan or lease.
Veolia warrants that any labor services provided shall conform to the reasonable standards of
technical competency and performance effective at the time of delivery. All service
interventions are to be reviewed and authorized as correct and complete at the completion of
the service by a customer representative, or designate. Veolia warrants these services for 30
days after the authorization and will correct any qualifying deficiency in labor provided that
the labor service deficiency is exactly related to the originating event. No other remedy, other
than the provision of labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a
repair, or purchased individually, are warranted for 90 days ex-works for materials and
workmanship. In no event will the incorporation of a warranted repair component into an
instrument extend the whole instrument’s warranty beyond its original term.
Consumables (e.g., dilution standards, Furnace Cartridge, Fan Filters, reagent, etc.) are
warranted to the extent of their stated shelf life, provided these items are maintained within
the stated environmental limitations. Warranty claims for consumables and verification
standards are limited to the replacement of the defective items, prorated from the time of
claim to the expiration of shelf life.
SHIPPING
A Repair Authorization Number (RA) must be obtained from the Technical Support Group
before any product can be returned to the factory. Veolia will pay freight charges, exclusive of
any taxes and duties, for replacement or repaired products shipped to the customer site.
Customers shall pay freight charges, including all taxes and duties, for all products returning
to Veolia. Any product returned to the factory without an RA number will be returned to the
customer.
LIMITATION OF REMEDIES AND LIABILITY
The foregoing warranty shall not apply to defects resulting from improper or inadequate
installation, maintenance, adjustment, calibration, or operation by customer. Installation,
maintenance, adjustment, calibration, or operation must be performed in accordance with
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