Phaser 6180 Color Laser Printer Service Manual 5-27
Print-Quality Troubleshooting
Blank Print (No Print)
The entire image area is blank.
Initial Actions
■ Check the paper transfer path.
■ Ensure there are no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Dispenser, PL5.1.12
■ Print Cartridge (C/M/Y/K),
PL5.1.18-21
■ Laser Unit, PL5.1.2
■ MCU Board, PL9.1.20
■ Image Processor Board, PL9.1.27
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Print Cartridge (C/M/Y/K) 
for damages. Is the Print Cartridge 
damaged?
Go to step 2. Replace the 
Print Cartridge
(page 8-9).
2 Check the paper condition.
Is the paper dry, recommended type, 
and loaded in the correct position?
Go to step 3. Replace the 
paper.
3 Perform Test Print (Cyan 20%, 
Magenta 20%, Yellow 20%, and Black 
20%): Service Mode > Test Print.
Does the image quality improve?
Complete. Go to step 4.
s6180-318