Phaser 6180 Color Laser Printer Service Manual 3-47
Error Messages and Codes
Insert Print Cartridge (Yellow/Cyan/Magenta/Black)
The printer does not detect the Print Cartridge.
Applicable Chain Links
■ Chain Link 093-970: Insert Yellow Cartridge
■ Chain Link 093-971: Insert Magenta Cartridge
■ Chain Link 093-972: Insert Cyan Cartridge
■ Chain Link 093-973: Insert Black Cartridge
Initial Actions
■ Check the Print Cartridge life using CentreWare IS.
■ Cycle printer power.
■ If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Print Cartridge (Y/M/C/K),
PL5.1.18-21
■ Print Cartridge Sensor, PL5.1.4
■ Toner Sensor Harness, PL10.1.9
■ MCU Board, PL9.1.20
■ “Developer” on page 10-44
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Print Cartridge for correct
installation. Is the Print Cartridge
correctly installed?
Go to step 3. Reseat the Print
Cartridge.
2 Does the error still occur? Go to step 3. Complete.
3 Replace the Print Cartridge (page 8-9).
Does the error still occur?
Go to step 4. Complete.
4 Perform the CRU Sensor test: Service
Mode > Sensor Test > CRU Sensor.
■ Yellow CRU Sensor (page 4-31)
■ Magenta CRU Sensor (page 4-32)
■ Black CRU Sensor (page 4-33)
■ Cyan CRU Sensor (page 4-34)
Does the number on the Control Panel
increase by 1 when the Print Cartridge
is reseated?
Replace the
MCU Board
(page 8-87).
Go to step 5.
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