Phaser 6180 Color Laser Printer Service Manual 5-51
Print-Quality Troubleshooting
Damaged Paper
Paper comes out from the printer wrinkled, folded, or worn-out.
Initial Actions
■ Check the paper transfer path.
■ Ensure there are no debris on the transfer path.
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Ensure to wait for the Fuser to cool down before starting the procedure.
Troubleshooting Reference Table
Applicable Notes Example Print
■ Tray 2 Retard (Separator) Roll, 
PL2.1.7
■ Tray 1 (MPT) Feed Roll, PL3.1.10
■ Turn Roll, PL3.2.32
■ Feed Roll, PL3.2.53
■ Tray 2 Retard Roll, PL2.2.17
■ Tray 3 Feed Roll, PL12.1.9
■ Tray 3 Retard Roll, PL12.3.10
■ Duplex Unit, PL11.1.1
■ Fuser, PL5.1.10
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the paper condition. Is the 
paper dry, recommended type, and 
loaded in the correct position?
Go to step 2. Replace the 
paper.
2 Check the Front Cover Latch. Open and 
close the Front Cover.
Does the error still occur?
Go to step 3. Complete.
3 Check the Transfer Unit for correct 
installation. Reseat the Transfer Unit.
Does the error still occur?
Go to step 4. Complete.
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