3-96 Phaser 6180 Color Laser Printer Service Manual
Error Messages and Codes
Duplex Error
The Duplex Unit has failed.
Applicable Chain Link
■ Chain Link 077-215: Duplexer Error
Initial Actions
■ Inspect the Duplex to ensure that it is free of obstructions.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ MCU Board, PL9.1.20
■ Duplex Unit Harness, PL11.1.18
■ Right Side Harness, PL10.1.15
■ Front Cover Harness, PL1.2.11
■ Duplex Unit, PL11.1.1
■ “Map 1 - Electrical and Drive” on 
page 10-10
■ “Map 2 - Laser Unit” on page 10-11
■ “Map 4 - LVPS and MCU Board” on 
page 10-13
■ “Map 5 - Duplex Unit” on page 10-14
■ “Duplex Wiring Diagram” on page 10-52
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1 Check the Duplex for correct 
installation. Is the Duplex correctly 
installed?
Go to step 3. Reseat the 
Duplex. Go to 
step 2.
2 Does the error still occur? Go to step 3. Complete.
3 Check the wiring harness connectors 
P/J27, P/J272, P/J2720, and P/J428 
between the Duplex Board and the 
MCU Board. Are the connectors 
securely connected?
Go to step 5. Reconnect the 
connectors. Go 
to step 4.
4 Does the error still occur? Go to step 5. Complete.
5 Check the Duplex Unit Harness for 
continuity.
1. Disconnect P/J428 and P/J2720.
2. Check continuity between P/J428 
<=> P/J2720.
Go to step 6. Replace the 
Duplex Unit 
Harness.