5-34 Phaser 6180 Color Laser Printer Service Manual
Print-Quality Troubleshooting
2 Check the Print Cartridge (C/M/Y/K) 
for damages. Is the Print Cartridge 
damaged?
Go to step 3. Replace the 
Print Cartridge
(page 8-9).
3 Check the paper condition. Is the 
paper dry, recommended type, and 
loaded in the correct position?
Go to step 4. Replace the 
paper.
4 Check the Transfer Unit. Are there any 
damages on the Transfer Unit surface?
Replace the 
Transfer Unit
(page 8-7).
Go to step 5.
5 Check the Transfer Unit for correct 
installation. Reseat the Transfer Unit.
Does the image quality improve?
Replace the 
Transfer Unit
(page 8-7).
Go to step 6.
6 Check for debris in the laser beam 
path between the Laser Unit and the 
Transfer Unit. Are there any debris?
Remove the 
debris.
Go to step 7.
7 Check the wiring harness connectors 
P/J12 and P/J151 between the Laser 
Unit and the MCU Board.
Are the connectors securely 
connected?
Go to step 8. Reconnect the 
connectors.
Go to step 8.
8 Check the Print Cartridge (C/M/Y/K) 
for correct installation. Reseat the 
Print Cartridge.
Does the image quality improve?
Complete. Go to step 9.
9 Check the MCU Board for correct 
installation. Reseat the MCU Board.
Does the image quality improve?
Complete. Go to step 10.
10 Check the Image Processor Board for 
correct installation. Reseat the Image 
Processor Board.
Does the image quality improve?
Complete. Go to step 11.
11 Check the HVPS for correct 
installation. Reseat the HVPS.
Does the image quality improve?
Complete. Go to step 12.
12 Replace the Print Cartridge (page 8-9).
Does the image quality improve?
Complete. Go to step 13.
13 Replace the Laser Unit (page 8-50).
Does the image quality improve?
Complete. Replace the 
Image 
Processor 
Board 
(page 8-89).
If not, replace 
the MCU Board
(page 8-87).
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No