5.System Maintenance
501
Capturing the Debug Logs
Overview
• This function is not available on models without a hard disk.
• Log related to FAX like FCU debug log is stored only when a machine has FAX.
With this feature, you can save debug logs that are stored in the machine (HDD or operation panel) on
an SD card. It allows the service representative to save and retrieve error information for analysis.
The Capturing Log feature saves debug logs for the following four.
• Controller debug log
• Engine debug log
• FCU debug log (IM 550F/600F/600SRF only)
• Operation panel debug log
• On older models, logging tool enabled by a service representative when a problem occurred.
Once the problem reoccurred, the service representative was able to retrieve the debug log.
• With this new feature, debug logs are saved at the moment any problem occurs and then can
be copied to an SD card.
• SD card is an option to retrieve the debug logs when there is no network.
• Analyzing the debug log is a good way to figure out software issues, but it is not an effective
way to find defective parts, if there are any, or detect problems caused by hardware.
Types of debug logs that can be saved
• When an engine SC occurs
• When paper feeding/output stop by jams
• When the machine covers are opened
during normal operation
• When a controller SC occurs
• When saving by manual operation with the
Number keys and the Reset key (Press
[Reset], [0], [1] and [C] (hold for 3
seconds))
• When the operation unit detects an error
The operation panel (400 MB
/Up to 30 times)
When updating the firmware
for the operation panel, the
debug logs are erased.
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