6.Troubleshooting
552
Service Call 501-584
SC500 (Engine: Paper Transport 1: Paper Feed, Duplex, Transport)
Error Name/Error Condition/Major Cause/Solution
Paper Feed Tray Lift Motor (M8) Error (Tray 1)
After the paper feed tray 1 is set, the paper feed tray lift sensor does not turn on
within 10 seconds. This SC is issued if a problem is detected four times
consecutively.
• The bottom plate of the paper feed tray defective
• Connector disconnected or defective
• Drive transmission of the Paper feed tray lift motor (M8) defective
• Paper feed tray lift motor (M8) defective
• IOB (PCB17) defective
• The bottom plate of the paper feed tray defective
Check the bottom plate of the paper feed tray. If the bottom plate does not
move smoothly, repair or replace the paper feed tray.
• Connector disconnected or defective
Reconnect the following connector. Then perform a conduction inspection. If
there is no conduction, replace the connector.
• Paper Feed Tray Lift Motor (M8) – IOB (PCB17) connector
• Drive transmission of the Paper feed tray lift motor (M8) defective
Check the gears. If any gears are damaged, replace them.
• Paper feed tray lift motor (M8) defective
Replace the Paper feed tray lift motor (M8).
• Engine board defective
Replace the engine board.
Error Name/Error Condition/Major Cause/Solution
Paper Feed Tray Lift Motor (M8) Error (Tray 2)
After the paper feed tray 2 is set, the paper feed tray lift sensor does not turn on
within 10 seconds. This SC is issued if a problem is detected four times
consecutively.
• The bottom plate of the paper feed tray defective
• Connector disconnected or defective
• Drive transmission of the Paper feed tray lift motor (M8) defective
• Paper feed tray lift motor (M8) defective
• Mainboard defective
• The bottom plate of the paper feed tray defective
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