5.System Maintenance
503
Procedure for Retrieving the Debug Log
1. Insert the SD card into the SD card slot.
IM 550F/600F/600SRF:
Insert an SD card into the media slot on the side of the operation panel.
P 800/801:
1. Remove the controller cover. (Controller Cover)
2. Insert the SD card into the SD Card Slot 2 (lower) [A].
2. Enter SP mode.
3. Set the start date of the log with SP5-858-101 (Start date of debug log output)
e.g.: March 28, 2013: input 20130328 (yyyymmdd)
• Be sure to confirm the date when the problem occurred before obtaining the logs.
4. Set the end date of the log with SP5-858-102 (Days of tracing)
"2" is set by default, which is the minimum needed for investigating the problem.
A value of "1" to "180" can be set.
5. Execute SP5-858-111 (Acquire All Info & Logs) to write the debug log to the SD card.
6. If the transfer is finished successfully, "completed" is displayed.
• The approximate time it takes to transfer the debug log is as follows. Transfer time may be
affected by the type or format of the SD card. (It is recommended that you format the SD
card using the Panasonic SD Formatter (freeware)).
• Controller debug log (GW debug log): 2 - 20 minutes
• Engine debug log: 2 minutes
• Operation panel log: 2 - 20 minutes
7. Make sure that the SD card access LED is off, then remove the SD card.
• If "failed" appears on the operation panel, turn the main power OFF, and then recover from
step 1 again.
The debug logs are saved with the following file names.
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