Ricoh IM 550F

8.Smart Operation Panel G2.5
749
Troubleshooting
Problems and Errors Related to Hardware
Symptom
Solution
The touch panel is damaged (broken,
dented, etc.) and cannot be operated.
• Connecting a commercially available USB mouse
enables the same operation as the touch panel.
• Replace the LCD.
• Replace the operation panel unit (you need to
transfer user information, and reinstall the
applications, etc.). Refer to "Factory Reset and
Restoration".
The touch panel does not respond.
• Connecting a commercially available USB mouse
enables the same operation as the touch panel.
• Execute the Panel Self Check.
• Check the operations other than that of the touch
panel.
• Replace the LCD.
• Replace the operation panel unit (you need to
transfer user information, and reinstall the
applications, etc.). Refer to "Factory Reset and
Restoration".
The touch panel’s coordinates have
shifted substantially, resulting in not
being able to execute its calibration.
• Connecting a commercially available USB mouse
enables the same operation as the touch panel. So
you can execute the calibration
• Execute the Panel Self Check, or the TouchPanel
Calibration
• Execute the MultiTouch Calibration.
• If the shift occurs even after turning the power and
then back on, check the battery voltage of the
operation panel’s main controller board.
• Replace the main controller board.
• Replace the operation panel unit (you need to
transfer user information, and reinstall the
applications, etc.). Refer to "Factory Reset and
Restoration".
Cannot enter the SSP mode.
If using the screen in a Classic Application, it does not
support multitouch, so you cannot enter the SSP mode by
the normal operation.