Contents
August 2017 User Guide—Spectra T50e Library
15
Chapter 15 – Maintaining the Drives 434
CLEANING A DRIVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
DetermineWhetherCleaningisRequired.................... 436
PreparetheLibraryforDriveCleaning....................... 438
DeterminetheCleaningMethod............................ 438
ManuallyCleaningaDrive ................................. 439
TrackCleaningCartridgeUse............................... 442
UPDATING DRIVE FIRMWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
PreparefortheUpdateProcess.............................. 444
UpdatingUsingITDT...................................... 446
UpdatingUsingtheUpdateDriveFirmwareUtility........... 448
UPDATING DRIVE DEVICE DRIVERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
ADDING OR REPLACING A DRIVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456
PreparetheLibraryandtheHostComputer.................. 456
AddaDrivetotheLibrary................................. 457
ReplaceaDrive........................................... 459
REMOVING A DRIVE FROM THE LIBRARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
Chapter 16 – Technical Support 465
ACCESSING THE TECHNICAL SUPPORT PORTAL . . . . . . . . . . . . . . . . . . . . . . 466
CreateanAccount......................................... 466
LogIntothePortal........................................ 467
OPENING A SUPPORT INCIDENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
RETURNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
Appendix A – Best Practices 472
MLM BEST PRACTICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473
ImplementationGuidelines................................. 473
UsagePolicyGuidelines................................... 473
DisasterRecoveryPlanning................................. 476
BACK UP AND PROTECT THE LIBRARY METADATA . . . . . . . . . . . . . . . . . . . 477
BackUptheLibraryMetadata.............................. 477
VerifyandProtecttheMetadataBackup...................... 479
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