Spectra T50e - Page 392

Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User Guide—Spectra T50e Library
389
3 Firmwareproblem.
Important: Do not force a drive dump; one already exists.
Thedrivedeterminedthatafirmwareerroroccurred.Performthefollowing:
1. Collectthedrivetracefile(seeRetrievingaDriveTraceorDriveDumpFileon
page394).
2. Resetthedrive(seeResettingaDriveonpage401),thenretrytheoperation
thatproducedtheerror.
3. Iftheproblempersists,contactSpectraLogicTechnicalSupportandsendthe
drivetracefiletothem,ifrequested(see
ContactingSpectraLogiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethedriveorwhen
youplaceitinmaintenancemode.
4 Firmwareordriveproblem.
Important: Do not force a drive dump; one already exists.
Afirmwareordrivehardwarefailureoccurred.Performthefollowing:
1. Collectthedrivetracefile(seeRetrievingaDriveTraceorDriveDumpFileon
page394).
2. Resetthedrive(seeResettingaDriveonpage401),thenretrytheoperation
thatproducedtheerror.
3. Iftheproblempersists,contactSpectraLogicTechnicalSupportandsendthe
drivetracefiletothem,ifrequested(see
ContactingSpectraLogiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethedriveorwhen
youplaceitinmaintenancemode.
5 Drivehardwareproblem.
Important: Do not force a drive dump; one already exists.
Thedrivedeterminedthatatapepathorread/writeerroroccurred.Toprevent
damagetothedriveorcartridge,thedrivedoesnotallowyoutoinserta
cartridgeifthecurrentcartridgewassuccessfullyejected.Iftheproblempersists,
contactSpectraLogicTechnicalSupport(see
ContactingSpectra Logicon
page7).
Performthefollowing:
1. Collectthedrivetracefile(seeRetrievingaDriveTraceorDriveDumpFileon
page394).
2. Resetthedrive(seeResettingaDriveonpage401),thenretrytheoperation
thatproducedtheerror.
3. Iftheproblempersists,contactSpectraLogicTechnicalSupportandsendthe
drivetracefiletothem,ifrequested.
Note: Theerrorcodeclearswhenyouresetorpowercyclethedriveorwhen
youplaceitinmaintenancemode.
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Cause and Solution