Spectra T50e - Page 393

Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User Guide—Spectra T50e Library
390
6 Driveormediaerror.
SeeChapter8–ConfiguringandUsingMediaLifecycleManagement,beginning
onpage226forinformationaboutusingMLMtodeterminethehealthofthe
cartridge.SeeChapter9–UsingDriveLifecycleManagement,beginningon
page272forinformationaboutusingDLMtodeterminethehealthofthedrive.
Thedrivedeterminedthatanerroroccurred,butitcannotisolatethecause.
Ensurethecartridgeisthecorrectmediatype:
 SeeLTORead/WriteCompatibilityonpage504forinformationaboutwhich
mediaiscompatiblewitheachLTOdrivegeneration.
 Adriveautomaticallyejectsanexpiredcleaningcartridgewithoutattempting
touseit.
 AdrivedoesnotacceptaWORMcartridgewhenrunningdiagnostictestsin
MaintenanceMode.
 AdrivedoesnotwriteoverexistingdatasetsonaWORMcartridge.Ensure
youareappendingdatasetsonWORMmediaratherthanattemptingtowrite 
overexistingdatasets.
Confirmthatthecartridgeisthecorrectmediatype.Ifitis,determinewhether
theproblemisassociatedwithwritingorreadingdatatoasinglecartridgeor
multiplecartridges.
ProblemsWritingDataonaCartridgewithaKnownVol umeSerialNumber
Retrytheoperationwithadifferentcartridge.
 Iftheoperationsucceeds,theoriginalcartridgewasdefective.Ifpossible,copy
datafromthedefectivecartridgeandsettheoriginalcartridgeaside.If
additionaltestsconfirmthatthecartridgewasthesourceoftheerror,youcan
discardit.
 Iftheoperationfailsandanotherdriveisavailable,inserttheoriginal
cartridgeintotheotherdriveandretrytheoperation.
 Iftheoperationfails,discardthedefectivecartridge.
 Iftheoperationsucceeds,usetheDriveHealthVerificationwizardtotest
theoriginaldrive(see
UsingDLMtoTestanLTODriveonpage407).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 IfthedrivepassestheDLMdrivetest,theerrorwastemporary.
 Iftheoperationfailsandanotherdriveisnotavailable,usetheDriveHealth
Verificationwizardtotestthedrive.
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnical
Support.
 IfthedrivepassestheDLMdrivetest,retrytheoperationtodetermine
whethertheerrorwastemporary.Iftheoperationfailsagain,discardthe
cartridge.
Code
DLM
Health
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Cause and Solution