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Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User GuideSpectra T50e Library
390
6 Driveormediaerror.
SeeChapter8ConfiguringandUsingMediaLifecycleManagement,beginning
onpage226forinformationaboutusingMLMtodeterminethehealthofthe
cartridge.SeeChapter9UsingDriveLifecycleManagement,beginningon
page272forinformationaboutusingDLMtodeterminethehealthofthedrive.
Thedrivedeterminedthatanerroroccurred,butitcannotisolatethecause.
Ensurethecartridgeisthecorrectmediatype:
SeeLTORead/WriteCompatibilityonpage504forinformationaboutwhich
mediaiscompatiblewitheachLTOdrivegeneration.
Adriveautomaticallyejectsanexpiredcleaningcartridgewithoutattempting
touseit.
AdrivedoesnotacceptaWORMcartridgewhenrunningdiagnostictestsin
MaintenanceMode.
AdrivedoesnotwriteoverexistingdatasetsonaWORMcartridge.Ensure
youareappendingdatasetsonWORMmediaratherthanattemptingtowrite
overexistingdatasets.
Confirmthatthecartridgeisthecorrectmediatype.Ifitis,determinewhether
theproblemisassociatedwithwritingorreadingdatatoasinglecartridgeor
multiplecartridges.
ProblemsWritingDataonaCartridgewithaKnownVol umeSerialNumber
Retrytheoperationwithadifferentcartridge.
Iftheoperationsucceeds,theoriginalcartridgewasdefective.Ifpossible,copy
datafromthedefectivecartridgeandsettheoriginalcartridgeaside.If
additionaltestsconfirmthatthecartridgewasthesourceoftheerror,youcan
discardit.
Iftheoperationfailsandanotherdriveisavailable,inserttheoriginal
cartridgeintotheotherdriveandretrytheoperation.
Iftheoperationfails,discardthedefectivecartridge.
Iftheoperationsucceeds,usetheDriveHealthVerificationwizardtotest
theoriginaldrive(see
UsingDLMtoTestanLTODriveonpage407).
IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
IfthedrivepassestheDLMdrivetest,theerrorwastemporary.
Iftheoperationfailsandanotherdriveisnotavailable,usetheDriveHealth
Verificationwizardtotestthedrive.
IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnical
Support.
IfthedrivepassestheDLMdrivetest,retrytheoperationtodetermine
whethertheerrorwastemporary.Iftheoperationfailsagain,discardthe
cartridge.
Code
DLM
Health
Icon
Cause and Solution

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