Spectra T50e - RETRIEVING A DRIVE TRACE OR DRIVE DUMP FILE

Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User Guide—Spectra T50e Library
391
6 (cont.) ProblemsReadingDataonaCartridgewithaKnownVolu me SerialNumber
Performoneofthefollowingprocedures:
 Ifanotherdriveisavailable,insertthecartridgeintotheotherdriveandretry
theoperation.
 Iftheoperationfails,discardthedefectivecartridge.
 Iftheoperationsucceeds,usetheDriveHealthVerificationwizardtotest
theoriginaldrive(see
UsingDLMtoTestanLTODriveonpage407).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 Ifthediagnosticssucceed,theerrorwastemporary.
 Ifanotherdriveisnotavailable,usetheDriveHealthVerificationwizardto
testthedrive.
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnical
Support.
 IfthedrivepassestheDLMdrivetest,retrytheoperationtodetermine
whethertheerrorwastemporary.Iftheoperationfailsagain,discardthe
cartridge.
ProblemswithOneorMoreCartridgeswithUnknownVolumeSerial
Numbers
Iftheproblemoccurswithmultiplecartridgesorifyoudonotknowthe
cartridge’svolumeserialnumber,usetheDriveHealthVerificationwizardto
testthedrive(see
UsingDLMtoTestanLTODriveonpage407).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 IfthedrivepassestheDLMdrivetest,theproblemisnotrelatedtothedrive.
Code
DLM
Health
Icon
Cause and Solution