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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
RTMT Monitoring of Cisco Unified CM System Health
CoreDumpFileFound alert is generated when RTMT backend service detects new Core Dump file. Both
CriticalServiceDown and CoreDumpFileFound alert can be configured to download corresponding trace
files for troubleshooting purpose. This helps to preserve trace files at the time of a crash.
Syslog Messages
Syslog messages can be viewed using RTMT syslog viewer as shown in Figure 3-11.
Figure 3-11 Syslog Viewer
To send syslog traps to a remote server for the CISCO-SYSLOG-MIB follow these steps:
Step 1 Setup Trap (Notification) destination in Cisco Unified Serviceability SNMP window.
Step 2 Enable trap generation in CISCO-SYSLOG-MIB.
Step 3 Set the appropriate SysLog level in CISCO-SYSLOG-MIB.
If syslog traps are not being generated for some Cisco Unified CM service alarms, check the RTMT
syslog viewer to see if the alarms are shown there. If not, adjust alarm configuration setting to send
alarms to local syslog.
Syslogs generated due to hardware failures have an event severity of 4 or higher and contain one of the
following patterns:
• *cma*[???]:*
• *cma*[????]:*
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