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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Critical-Level Alarms
Event Log
Parameters
Unique channel Id [String] Device Name. [String] Reason. [Enum]Channel Id. [UInt]
Enum Definitions
• 0—None Defined
Recommended Action
Check the Cisco Unified CM advanced service parameter, Change B-channel Maintenance Status to
determine if the B-channel has been taken out of service intentionally; Check the Q.931 trace for PRI
SERVICE message to determine whether a PSTN provider has taken the B-channel out of service; Reset
the MGCP gateway; Check the speed and duplex settings on the Ethernet port.
CallManagerFailure
Indicates an internal failure in the Cisco Unified Communications system. The service should restart in
an attempt to clear the failure.
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Critical
Parameters
Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node.
[String] Reason code. [Enum]
Enum Definitions
History
Cisco Unified Communications
Release Action
8.0(1) Severity changed from Error to Critical.
Code Reason
1 Unknown—Unified CM has failed for an unknown reason.
2 HeartBeatStopped—An internal heart beat has stopped after the preceding heart beat interval.
3 RouterThreadDied—An internal thread has failed.
4 TimerThreadDied—An internal thread has failed.
5 CriticalThreadDied—An internal thread has failed.
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