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Cisco Unified Communications Manager Managed Services Guide
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Critical-Level Alarms
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Critical
Parameters
Description [Int]
Recommended Action
In the Real-Time Monitoring Tool, check the CallsActive counter in the Cisco CallManager object for
an unusually high number of calls. Internal mechanisms will attempt to correct this condition. If this
alarm continues to occur, collect existing SDL and CCM trace files and check to be sure that CM
Services trace collection in Cisco Unified CM Serviceability is set to Detailed level.
MGCPGatewayLostComm
The MGCP gateway is no longer in communication with Cisco Unified Communications Manager
(Cisco Unified CM). This could occur because Cisco Unified CM receives an MGCP unregister signal
from the gateway such as RSIP graceful/forced; Cisco Unified CM doesn't receive the MGCP KeepAlive
signal from the gateway; the MGCP gateway doesn't response to an MGCP command sent by Cisco
Unified CM three times; a speed and duplex mismatch exists on the Ethernet port between Cisco Unified
CM and the MGCP gateway; the gateway has reset.
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Critical (2)
Parameters
Device Name [String]
Recommended Action
Reset the MGCP gateway in an attempt to restore communication with Cisco Unified CM; check the
speed and duplex settings on the Ethernet port. In the case of an unwanted reset of the gateway which
caused communication to be lost, take precautions to ensure that no unauthorized personnel resets the
gateway from Cisco Unified CM Administration or via the gateway terminal.
CISCO-CCM-MIB
See Chapter 7, “Cisco Management Information Base.”
StationTCPInitError
An error during initialization was encountered.
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