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Cisco Unified Communications Manager Managed Services Guide
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Login Date/Time(String)
Login UserID(String)
Reason(String)
Recommended Action
Perform the following steps:
Step 1 Validate if the device model supports EMCC.
Step 2 Ensure that every remote cluster added for EMCC has valid hostname/IP address for EM and PSTN
access in the Remote Cluster administration window (From Unified CM Administration window, go to
System -> EMCC -> Remote Cluster).
Step 3 Ensure that the entries are enabled.
Step 4 Ensure that a bundle of all Tomcat certificates (PKCS12) has been imported into the local tomcat-trust
keystore (From the OS Administration window, go to Security -> Certificate Management and check the
certificates in tomcat-trust).
EMServiceConnectionError
EM Service not reachable. EM Service might be down in one or more nodes in the cluster.
Cisco Unified Serviceability Alarm Definition Catalog
System/EMAlarmCatalog
Severity
ERROR
Routing List
Sys Log
Event Log
Parameter(s)
Servlet Name(String)
Recommended Action
Check if Cisco Extension Mobility service is running on all nodes of the cluster where the service is
activated.
EndPointTransientConnection
End point transient connection attempt.
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