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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts
Performance Monitoring in RTMT
Cisco CTIManager
The Cisco CTI Manager object provides information about Cisco CTI Manager. Table 5-9 contains
information about Cisco CTIManager counters.
Cisco Dual-Mode Mobility
The Cisco Dual-Mode Mobility object provides information about the dual-mode mobility application
on Cisco Unified Communications Manager. Table 5-10 contains information about Cisco Dual-Mode
Mobility counters.
SkinnyDevicesThrottled This counter represents the total number of Skinny devices that are being
throttled. A Skinny device gets throttled (asked to shut down and reregister) when
the total number of events that the Skinny device generated exceeds the
configured maximum threshold value (default value specifies 2000 events) within
a 5-second interval.
ThrottlingSampleActivity This counter indicates how many samples, out of the configured sample size, have
non-zero averageExpectedDelay values. This counter gets reset when any sample
has an averageExpectedDelay value of zero. This process repeats for each batch
of samples. A batch represents the configured sample size.
TotalCodeYellowEntry This counter indicates the number of times that Cisco Unified Communications
Manager call processing enters the code yellow state. This counter remains
cumulative from the start of the Cisco Unified Communications Manager process.
Table 5-8 Cisco CallManager System Performance (continued)
Counters Counter Description
Table 5-9 Cisco CTI Manager
Counters Counter Description
CcmLinkActive This counter represents the total number of active Cisco Unified Communications
Manager links. CTI Manager maintains links to all active servers in a cluster, if
applicable.
CTIConnectionActive This counter represents the total number of CTI clients that are currently
connected to the CTIManager. This counter increases by one when a new
connection is established and decreases by one when a connection is released. The
CTIManager service parameter MaxCTIConnections determines the maximum
number of active connections.
DevicesOpen This counter represents the total number of devices that are configured in Cisco
Unified Communications Manager that CTI applications control and/or monitor.
Devices include hardware IP phones, CTI ports, CTI route points, and so on.
LinesOpen This counter represents the total number of lines that are configured in Cisco
Unified Communications Manager that control and/or monitor CTI applications.
QbeVersion This counter represents the version number of the Quick Buffer Encoding (QBE)
interface that the CTIManager uses.
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