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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Alert manager
Parameters
Job Name(String)
Job Failure Cause(String)
Job Failure Detail(String)
Recommended Action
1. Check the status of Cisco CAR DB service.
2. Check the status of Cisco CAR Scheduler service.
3. Check the Event Log from CAR page.
4. Check the contents in tbl_system_preferences table.
5. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
6. Check if the scheduled job configuration is correct from CAR page.
7. Collect and check the CAR Scheduler traces for more details.
CCDIPReachableTimeOut
CCD Requesting Service IP Reachable Duration times out.
The CCD requesting service detected that it can no longer reach the learned patterns through IP. All
learned patterns from this forward will be marked as unreachable (via IP) and to allow calls to learned
patterns to continue to be routed until IP becomes reachable again, all calls to learned patterns will be
routed through the PSTN. Calls can be routed through the PSTN for a certain period of time before PSTN
failover times out.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR
Routing List
SDL
SDI
Sys Log
Event Log
Recommended Action
Check IP connectivity and resolve any TCP or IP problems in the network.
CCDPSTNFailOverDurationTimeOut
The internal limit on PSTN failover has expired.
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