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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
CtiProviderCloseHeartbeatTimeout
CTI heartbeat timeout occurred causing CTIManager to close the application connection.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CtiManager
Severity
WA RN I NG
Routing List
SDL
SDI
Sys Log
Event Log
Recommended Action
Heartbeat timeout could occur due to high CPU usage or network connectivity problems. Check for and
fix any network issues or high CPU usage on the application server. If the application server is running
the Microsoft Windows OS use Task Manager or Perfmon to determine the CPU usage. For applications
in Linux use the top command to review CPU usage.
CtiQbeFailureResponse
The requested operation from the application could not be performed because of a normal or abnormal
condition.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CtiManager
Severity
WA RN I NG
History
Cisco Unified Communications
Release Action
8.0(1) Name changed from kCtiProviderCloseHeartbeatTimeout.
History
Cisco Unified Communications
Release Action
8.0(1) Name changed from kCtiQbeFailureResponse.
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