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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 2 New and Changed Information
Cisco Unified Communications Manager, Release 8.0(1)
• FreeSharedMemory—Total free and shared memory expressed in kilobytes (KB). Shared memory
gets used by the database system and all database applications in the CAR IDS instance.
• UsedSharedMemory—Total used and shared memory expressed in kilobytes (KB). Shared memory
gets used by the database system and all database applications in the CAR IDS instance.
There are no performance counters that monitor the CAR IDS processes individually because the
counters get automatically added for each new process. The counters get implemented with a new
thread/job of the CAR IDS performance in the existing CAR Scheduler service by using Java API (JNI
based statsUpdate()).
Hunt/CTI Integration for CAR Reporting
CAR supports hunt groups and contains the following new reports:
• Hunt Pilot Summary
• Hunt Pilot Detailed Report
Hunt Pilot Summary
Only CAR administrators generate the Hunt Pilot Summary Report. The CDR Hunt Pilot Call Summary
report displays the call details for the specified hunt pilot. This report displays an only an overview of
the calls for the hunt pilots and hunt member information is not included. The CAR administrator can
generate report for a maximum of five hunt pilot DNs.
Hunt Pilot Detailed Report
Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details
for a hunt pilot number or a hunt member DN.
CAR and CDRM Alarm Interface
CAR and CDRM allow the alarm interface to raise alerts. The alarm interface can generate Syslog
events, SNMP traps, and e-mail notifications by using RIS/Collector/Alert Manager. CAR allows the
performance interface to poll serviceability counters and to be monitored in Cisco Unified Real Time
Monitoring Tool.
System-Wide Call Tracking End-to-End Call Trace
The End-to-End Call Trace feature facilitates tracing calls that traverse multiple Cisco voice products,
such as Unified CM, Cisco IOS Gateways, and other products.
There are four new CDR fields added: CAR Loader, schema, CDR export, CDR search reports and
migration.
For more information about System-Wide Call Tracking (SCT), see End-to-End Call Trace, page 2-53.
Cisco Unified Call Detail Records
This feature traces calls that traverse multiple Cisco voice products by using the call records collected
from each platform generated for the same call.
This section contains information on the following topics:
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