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Cisco Unified Communications Manager Managed Services Guide
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Available Reports
and ActiveGateway ports & channels. This should be one of the first thing you want to check each day
to make sure CPU & memory usage are within normal range for your cluster and all phones are registered
properly.
Phone Summary and Device Summary pre-can screens provide more detailed information about phone
and gateway status. If there are a number of devices that fail to register, then you can use the Admin
Find/List page or RTMT device search to get further information regarding the problem devices. Critical
Services pre-can screen displays the current running/activation status of key services. You can access all
the pre-can screens by simply clicking the corresponding icons on the left.
Serviceability Reports
The Cisco Serviceability Reporter service generates daily reports in Cisco Unified CallManager
Serviceability Web Page. Each report provides a summary that comprises different charts that display
the statistics for that particular report. Reporter generates reports once a day on the basis of logged
information, such as:
• Device Statistics Report
• Server Statistics Report
• Service Statistics Report
• Call Activities Report
• Alert Summary Report
• Performance Protection Report
For detailed information about each report, go to
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_2/ccmsrvs/sssrvrep.html#wp103
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Cisco Unified Reporting
Cisco Unified Reporting is accessed at the Cisco Unified CM Administration console and generates
reports for troubleshooting or inspecting cluster data. It provides cluster data without requiring multiple
steps to find the data. The tool design facilitates gathering data from existing sources, comparing the
data, and reporting irregularities. Figure 3-13 displays the available reports. Refer to the Cisco Unified
CM Administration Guide for further detailed information.
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