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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Error (3)
Parameters
Maximum Devices [Int]
Recommended Action
If you did not expect to exceed the number of devices and you have auto-registration enabled, go to
Device > Phones in Cisco Unified CM Administration and search for phones starting with "auto". If you
see any unexpected devices which may not belong in the system (such as intruder devices) locate that
device using the IP address and remove it from the system. Or, if your licenses and system resources
allow, increase the value in the Cisco CallManager service parameter, Maximum Number of Registered
Devices.
PublishFailedOverQuota
Each IME server has a fixed quota on the total number of DIDs it can write into the IME distributed
cache. When this alarm is generated, it means that, even though you should be under quota, due to an
extremely unlikely statistical anomaly, the IME distributed cache rejected your publication, believing
you were over quota. You should only see this alarm if you are near, but below, your quota. This error is
likely to be persistent, so that the corresponding E.164 number from the alarm will not be published into
the IME distributed cache. This means that you will not receive VoIP calls towards that number - they
will remain over the PSTN.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR_ALARM
Recommended Action
The alarm will include the name of the IME server, and the current and target quota values. The first
thing to check is to make sure that you have correctly provisioned the right set of DID prefixes on all of
the Unified CM clusters sharing that same IME server on the same IME distributed cache. If that is
History
Cisco Unified Communications
Release Action
8.0(1) New Alarm for this release.
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