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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
CONTENTS
Preface xxvii
Purpose xxvii
Audience xxvii
Organization xxviii
Related Documentation xxviii
Conventions xxix
Obtaining Documentation and Submitting a Service Request xxx
Cisco Product Security Overview xxx
Related Documentation xxxi
CHAPTER
1 Overview 1-1
Cisco Unified Communications Manager 1-1
Supported Deployment Models 1-2
Managed Services 1-3
Cisco Unified Serviceability 1-4
Trace Tools 1-4
Troubleshooting Trace 1-5
Trace Collection 1-5
Cisco Unified Reporting 1-5
Cisco Unified Real-Time Monitoring Tool 1-6
Call Detail Records and Call Management Records 1-7
Call Detail Record Analysis and Reporting 1-7
Management Information Base 1-8
CHAPTER
2 New and Changed Information 2-1
Cisco Unified Communications Manager, Release 8.5(1) 2-1
Audit Log Support for Cisco Unity Connection 2-2
Alarm Additions and Changes 2-3
Enhanced Reason Codes 2-4
New Perfmon Counters for Cisco SIP Normalization 2-6
SNMP MIBs 2-13
Supported Servers 2-13