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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
Recommended Action
Verify that the IP address or hostname of the image download server (either the Load server or the TFTP
server) is correct. If you're using a hostname, verify that the Domain Name Server (DNS) is accessible
from the phone and can resolve the hostname. Verify that the TFTP service is activated and running on
the Load server or TFTP server (the server you are using to serve firmware load files). Verify that the
Load server or TFTP server is accessible from the phone. Also, refer to the reason code descriptions for
recommended actions.
DevicePartiallyRegistered
Device partially registered. A device is partially registered with Cisco CallManager. Some, but not all,
of the lines configured on the device have successfully registered.
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
17 The DNS server name that the phone is attempting to connect to could not be resolved.
Examine the DNS server name(s) in the phone settings to verify that the information is
accurate and if not, update the name on the phone. Restart the phone unless the restart
occurs automatically.
18 No DNS server - Configure a DNS server IP address on the phone settings. Restart the
phone unless the restart occurs automatically.
19 Connection to the Load server or TFTP server has timed out - The phone attempted to
connect to the Load server or TFTP server but could not connect successfully. If you are
using the TFTP server to serve firmware loads, check the TFTP server IP address as
configured in the settings on the phone; make sure the IP address is accurate. If it is not,
correct the IP address and press Apply; the phone should restart automatically. If you are
using a Load server to serve firmware loads, check the IP address or hostname on the
Phone Configuration page in Cisco Unified CM Administration for the phone identified in
this alarm, to ensure that the information is accurate. If it is not, update the IP address or
hostname and restart the phone. Also, verify that network connectivity exists between the
phone and the Load server or TFTP server. Restart the phone to attempt connection again
unless the restart occurs automatically.
20 Download was cancelled - A previous download request was superseded by a new
download request. The original download was cancelled so that the new download could
continue. No action is required.
Code Definition
History
Cisco Unified Communications
Release Action
8.0(1) Following information is updated:
• Enum Definitions for performance monitor object type
• Enum Definitions for DeviceType
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