3-36
Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
General Health and Troubleshooting Tips
• Useful Commands and Utilities, page 3-43
For more information on troubleshooting, refer to the Troubleshooting Guide for Cisco Unified
Communications Manager at the following index:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html.
Using of Onboard Agents
Onboard agents are third-party software clients, agents or daemons installed on-box, including but not
limited to:
• Anti-virus clients
• Uninterruptible Power Supply monitoring agents
• Management agents
Certain types of onboard agents are supported in Cisco Unified CM Release 4.x. The appliance used by
Cisco Unified CM Release 5.0 and later releases does not support installation of onboard agents, rather
it exposes APIs for third-party integration.
For more details, see the November 2007 bulletin on Third-Party Platform Agents at
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletins_list.html
Call Detail Records and Call Maintenance Records
CDR and CMRs are used for a variety of uses including billing, chargeback, administrative oversight
and diagnostics. In addition to a canned application for managing CDR/CMR, Cisco Unified CM
Release 4.x supported various means of direct database access for external systems to access the
CDR/CMR data. Cisco Unified CM Release 5.0 and later releases use SFTP to push formatted files off
Cisco Unified CM to the requesting application.
When CDR is activated, a CPU utilization increase of 2% is typical, 4% if both CDR and CMR are
activated.
Perfmon Counters
Table 3-5 lists some equivalent perfmon counters between Cisco Unified CM Release 4.x and Release
5.x and later.
Table 3-5 Equivalent Perfmon Counters
Cisco Unified CM Release 4.x Perfmon Counters Cisco Unified CM Release 5.x Perfmon Counters
Process % Privileged Time Process STime
% Processor Time % CPU Time
Processor % UserTime Processor User Percentage
% Privileged Time System Percentage
% Idle Time Nice Percentage
% Processor Time % CPU Time
To Next Page
Loading...
Need help?
General