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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Parameters
File Name(String)
Reason(String)
Recommended Action
None
FirewallMappingFailure
Firewall unreachable.
This alarm indicates that Unified CM was unable to contact the firewall in order to make a IME call. As
a consequence, outbound calls are being sent over the PSTN, and inbound calls may be routed over the
PSTN by your partner enterprises.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR
Recommended Action
Check to see that your firewall is up. Make sure the mapping service is enabled. Check that the IP address
and port on the firewall for that mapping service match the configuration in Unified CM Administration.
Check general IP connectivity between Unified CM and the firewall.
Routing List
SDL
SDI
Sys Log
Event Log
Parameter(s)
IP address(String)
Port number(UInt)
ICTCallThrottlingStart
Cisco CallManager stops handling calls for the indicated H.323 device due to heavy traffic or a route
loop over the H.323 trunk.
Cisco Unified Communications Manager has detected a route loop over the H.323 trunk indicated in this
alarm. As a result, Unified CM has temporarily stopped accepting calls for the indicated H.323 trunk.
It's also possible that a high volume of calls are occurring over the intercluster trunk, which has triggered
throttling.
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