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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 2 New and Changed Information
Cisco Unified Communications Manager, Release 8.5(1)
Enhanced Reason Codes
The following provides the reason codes that are added for EndPointTransientConnection alarm:
Reason Code Description
maxDevRegExceeded Maximum number of device registrations have been reached.
DeviceInitiatedReset Indicates that the error was due to device initiated reset.
CallManagerReset Indicates that the error was due to call manager reset.
DirectoryNumberMismatch Indicates mismatch between the directory number that the SIP device is trying to
register with and the directory number that is configured in the Cisco Unified CM
for the SIP device.
DatabaseTimeout Cisco Unified CM requested device configuration data from the database, but did
not receive a response within 10 minutes.
RegistrationSequenceError (SCCP only) A device requested configuration information from the Cisco Unified
CM at an unexpected time. The Cisco Unified CM had not yet obtained the
requested information. The device will automatically attempt to register again. If
this alarm occurs again, manually reset the device. If this alarm continues to occur
after the manual reset, there may be an internal firmware error.
InvalidCapabilities (SCCP only) The Cisco Unified CM detected an error in the media capabilities
reported in the StationCapabilitiesRes message by the device during registration.
The device will automatically attempt to register again. If this alarm occurs again,
manually reset the device. If this alarm continues to occur after the manual reset,
there may be a protocol error.
CapabilityResponseTimeout (SCCP only) The Cisco Unified CM timed out while waiting for the device to
respond to a request to report its media capabilities. Possible causes include device
power outage, network power outage, network configuration error, network delay,
packet drops, and packet corruption. It is also possible to get this error if the Cisco
Unified CM node is experiencing high CPU usage. Verify that the device is powered
up and operating. Verify that network connectivity exists between the device and
Cisco Unified CM, and verify that the CPU utilization is in the safe range.
SecurityMismatch Unified CM detected a mismatch in the security settings of the device and/or the
Cisco Unified CM. The following mismatches are detected:
• The device established a secure connection, yet reported that it cannot do
authenticated signaling.
• The device did not establish a secure connection, but the security mode
configured for the device indicates that it should have done so.
• The device established a secure connection, but the security mode configured
for the device indicates that it should not have done so
AutoRegisterDBError Auto-registration of a device failed for one of the following reasons:
• Auto-registration is not allowed for the device type.
• An error occurred in the auto-registration stored procedure.
DBAccessError Device registration failed because of an error that occurred while building the
station registration profile. This usually indicates a synchronization problem with
the database.
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