CHAPTER
1-1
Cisco Unified Communications Manager Managed Services Guide
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1
Overview
This chapter gives a conceptual overview of Cisco Unified Communications Manager (Cisco Unified
CM) and Cisco Unified CM Business Edition 5000, possible deployment models, Simple Network
Management Protocol (SNMP) including traps, Management Information Bases (MIBs), syslogs, and
alerts/alarms. It contains the following sections:
• Cisco Unified Communications Manager, page 1-1
• Supported Deployment Models, page 1-2
• Managed Services, page 1-3
• Cisco Unified Serviceability, page 1-4
• Cisco Unified Real-Time Monitoring Tool, page 1-6
• Call Detail Records and Call Management Records, page 1-7
• Call Detail Record Analysis and Reporting, page 1-7
• Management Information Base, page 1-8
Cisco Unified Communications Manager
The Cisco Unified CM serves as the software-based call-processing component of the Cisco Unified
Communications family of products. A wide range of Cisco Media Convergence Servers provides
high-availability server platforms for Cisco Unified Communications Manager call processing, services,
and applications.
The Cisco Unified CM system extends enterprise telephony features and functions to packet telephony
network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and
multimedia applications. Additional data, voice, and video services, such as unified messaging,
multimedia conferencing, collaborative contact centers, and interactive multimedia response systems,
interact through Cisco Unified CM open telephony application programming interface (API).
Cisco Unified CM provides signaling and call control services to Cisco integrated telephony applications
as well as third-party applications. Cisco Unified CM performs the following primary functions—
• Call processing
• Signaling and device control
• Dial plan administration
• Phone feature administration
• Directory services
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