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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Sys Log
Event Log
Parameter(s)
Name of Device(String)
Recommended Action
Investigate configuration for identified device.
DbInfoTimeout
Database Information request timed out. Timeout was encountered while trying to read database
configuration.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR
Routing List
SDL
SDI
Event Log
Sys Log
Parameter(s)
Name of Device(String)
Recommended Action
Investigate configuration for identified device.
DeviceCloseMaxEventsExceeded
The TCP socket for the SCCP device has been closed due to excessive events in a 5-second period. Under
normal conditions, the device will reregister automatically.
The indicated SCCP device exceeded the maximum number of events allowed per-SCCP device. Events
can be phone calls, KeepAlive messages, or excessive SCCP or non-SCCP messages. The maximum
number of allowed events is controlled by the Cisco CallManager service parameter, Max Events
Allowed. When an individual device exceeds the number configured in that service parameter, Unified
CM closes the TCP connection to the device; automatic reregistration generally follows. This action is
an attempt to stop malicious attacks on Unified CM or to ward off excessive CPU usage.
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
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