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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
Directory Number(String)
Partition(String)
Reason(Enum)
Enum Definitions - Reason Code
Recommended Action
Review the reason code and take appropriate action to resolve the issue.
CtiIncompatibleProtocolVersion
Incompatible protocol version.
The JTAPI/TAPI application version is not compatible with this version of CTIManager, so the received
message has been rejected. The IP address is shown in either IPv4 or IPv6 format depending on the IP
addressing mode of the Application.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CtiManager
Severity
WA RN I NG
Value Definition
0 Unknown
0x8CCC0018 (2362179608) Device is not in the user control list; verify whether the device is con-
figured for control by this application. For the application to control the
device it should be included in the user control list. To check whether
the device is in the user control list, if the application uses an End User,
check the Device Association section under the End User Configuration
in Cisco Unified CM Administration (User Management > End User).
If the application uses an Application User, check under Device Infor-
mation section for that Application User in Cisco Unified CM Admin-
istration (User Management > Application User)
0x8CCC0005 (2362179589) Line is not found in the device; possible cause could be that the line that
previously existed on this device is not available. This could be due to
a extension mobility login or logout
0x8CCC00D3 (2362179795) Administrator has restricted the Line to be controllable by application.
If the intent of the Administrator is to allow control of this line, enable
the check box labelled Allow control of Device from CTI, in Unified
CM Administration under Call Routing > Directory Number and choose
the line that should be controlled by this application
History
Cisco Unified Communications
Release Action
8.0(1) Name changed from kCtiIncompatibleProtocolVersion.
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