Contents
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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Serviceability - Session Manager Edition (SME) 2-14
Default Settings for Alarm Configuration Settings 2-19
New Cisco Unity Connection Alerts 2-19
Logging On to CAR 2-20
Configuring the Trunk 2-21
Configuring Trunk Utilization Reports 2-21
Cisco Dialed Number Analyzer Server 2-23
Cisco Unified Communications Manager, Release 8.0(2) 2-24
Cisco Unified Communications Manager Server 2-24
Cisco Intercompany Media Engine Server 2-25
Cisco Unified Communications Manager, Release 8.0(1) 2-25
Cisco Unified Serviceability 2-26
New Alarm Additions and Changes 2-26
Obsolete Alarms 2-43
Cisco Unified Real-Time Monitoring Tool 2-47
Cisco Unified CDR Analysis and Reporting 2-51
New Cisco CAR DB Alarms 2-51
New CAR Object and Counters 2-51
Hunt/CTI Integration for CAR Reporting 2-52
CAR and CDRM Alarm Interface 2-52
System-Wide Call Tracking End-to-End Call Trace 2-52
Cisco Unified Call Detail Records 2-52
End-to-End Call Trace 2-53
Remote Destination to Number Mapping and CDRs 2-53
New CDR Fields to Support Call Control Discovery 2-53
New CDR Fields to Support External Call Control 2-53
New CDR Support for iSAC Codec 2-55
New CDR Fields for Hunt List Support 2-55
Cisco Unified Reporting 2-55
MIB Updates for 8.0(1) 2-56
CHAPTER
3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1
Overview of Supported Interfaces 3-1
Critical Processes to Monitor 3-2
Available Supported MIBs 3-11
RTMT Monitoring of Cisco Unified CM System Health 3-12
RTMT Summary View 3-12
CPU Usage 3-13
% IOwait Monitoring 3-15
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