Contents
iii
Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Virtual Memory 3-16
Disk Usage 3-17
Disk Name Mapping 3-18
Database Replication and Cisco Unified Communication Manager Nodes 3-20
Cisco Unified CM Process and CPU Usage 3-20
CodeYellow 3-21
RIS Data Collector PerfMonLog 3-23
Critical Service Status 3-24
Syslog Messages 3-25
RTMT Alerts as Syslog Messages and Traps 3-26
Recovery, Hardware Migration, and Backup/Restore 3-26
Backup/Restore 3-26
Platform Monitoring 3-27
Using SNMP MIBs 3-27
MIBs and MCS Types 3-28
Using Command Line Interface 3-28
Hardware Migration 3-31
Platform Security 3-31
Locked-down System 3-32
Cisco Security Agent Support 3-32
Security Patching and Updating 3-32
Role-Based Access Control 3-32
Software Configuration Management 3-32
General Install/Upgrade Procedures 3-33
Detecting Installed Release and Packages 3-33
Available Reports 3-33
RTMT Reports 3-33
Serviceability Reports 3-34
Cisco Unified Reporting 3-34
General Health and Troubleshooting Tips 3-35
Using of Onboard Agents 3-36
Call Detail Records and Call Maintenance Records 3-36
Perfmon Counters 3-36
Integration with Uninterruptible Power Supplies (UPS) 3-37
Native Hardware Out of Band Management (OOB) 3-37
Phone Registration Status 3-37
Historical Information Download 3-37
Cisco CallManager Service Stops Responding 3-38
Database Replication Fails Between the Publisher and the Subscriber 3-39
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