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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Preface
This chapter describes the purpose, audience, organization, and conventions of this document. It contains
the following sections:
• Purpose, page xxvii
• Audience, page xxvii
• Organization, page xxviii
• Related Documentation, page xxviii
• Conventions, page xxix
• Obtaining Documentation and Submitting a Service Request, page xxx
• Cisco Product Security Overview, page xxx
Purpose
This document gives an overview of Cisco Unified Communications Manager (formerly Cisco Unified
CallManager), deployment models, and related Management Information Bases (MIBs). It also explains
syslogs, alerts, and alarms for the managed services that Service Providers implement in their networks.
This document outlines basic concepts including Simple Network Management Protocol (SNMP) and
the features of Cisco Unified Serviceability including Real-Time Monitoring Tool (RTMT).
Audience
This document provides information for administrators who install, upgrade, and maintain a service
provider network. You need to have an understanding of Cisco Unified Communications Manager and
Cisco Unified Communications Manager Business Edition 5000. See the “Related Documentation”
section on page xxviii for Cisco Unified Communications Manager documents and other related
technologies.
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