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Cisco Unified Communications Manager Managed Services Guide
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
Enum Definitions for IPAddrAttributes
Enum Definitions for IPV6AddrAttributes
Recommended Action
In the Cisco Unified Reporting tool, check the Active Services section of the Unified CM Cluster
Overview report to confirm that any failover/fallback scenarios have completed. Confirm that
auto-registration is enabled if the phone attempting to connect is set to auto-register, or locate the phone
15 ProtocolMismatch—The protocol of the device (SIP or SCCP) does not match the configured
protocol in Cisco Unified CM. Recommended actions: 1) Verify the device is configured with
the desired protocol; 2) Verify the firmware load ID on the Device Defaults page is correct and
actually exists on the TFTP server; 3) If there is a firmware load ID configured on the device
page, verify it is correct and exists on the TFTP server (On Cisco Unified OS Administration
page, Software Upgrades > TFTP File Management, look for the file name as specified by load
ID); 4) Restart the TFTP and Cisco CallManager services. Use the Cisco Unified OS
Administration TFTP File Management page to verify the configured firmware loads exist.
16 DeviceNotActive—The device has not been activated
17 AuthenticatedDeviceAlreadyExists—A device with the same name is already registered. If this
occurs repeatedly, collect SDL/SDI detailed traces with "Enable SIP Keep Alive (REGISTER
Refresh) Trace" and "Enable SCCP Keep Alive Trace" under Cisco CallManager services
turned on and contact TAC. There may be an attempt by unauthorized devices to register.
18 ObsoleteProtocolVersion—(SCCP only) A SCCP device registered with an obsolete protocol
version. Power cycle the phone. Verify that the TFTP service is activated. Verify that the TFTP
server is reachable from the device. If there is a firmware load ID configured on the Phone
Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS
Administration page, Software Upgrades > TFTP File Management, look for the file name as
specified by load ID).
Code Reason
0 Unknown—The device has not indicated what this IPv4 address is used for.
1 Administrative only—The device has indicated that this IPv4 address is used for
administrative communication (web interface) only.
2 Signal only—The device has indicated that this IPv4 address is used for control
signaling only.
3 Administrative and signal—The device has indicated that this IPv4 address is
used for administrative communication (web interface) and control signaling.
Code Reason
0 Unknown—The device has not indicated what this IPv6 address is used for.
1 Administrative only—The device has indicated that this IPv6 address is used for
administrative communication (web interface) only.
2 Signal only—The device has indicated that this IPv6 address is used for control
signaling only.
3 Administrative and signal—The device has indicated that this IPv6 address is
used for administrative communication (web interface) and control signaling.
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