6-286
Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
Recommended Action
Verify that the directory number(s) on the device itself match the directory number(s) that are configured
for that device in Cisco Unified CM Administration. Also, confirm that database replication is working.
Refer to the reason code definitions for additional recommended actions.
7 TransportProtocolMismatch - Incorrect transport protocol (UDP, TCP or TCL) on which the
REGISTER message was received. If the device is a third-party phone, ensure that the phone
is using a transport protocol that matches the Phone Security Profile assigned to the phone in
the CCMAdmin device page. If the device is a Cisco phone, confirm database replication has
a "good status" in the Unified CM Database Status report. This can be found on the Cisco
Unified Reporting web page. If the database replication status is good, reset the device. If the
problem still persists, restart the TFTP service and the Cisco Unified CM service from the
Control Center - Feature Services web page.
8 BulkRegistrationError - A unexpected bulk registration message was received. If this occurs
repeatedly, collect SDL/SDI detailed traces with "Enable SIP Keep Alive (REGISTER
Refresh) Trace" under Cisco CallManager services turned on and contact TAC.
To Next Page
Loading...
Need help?
General