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Cisco Unified Communications Manager Managed Services Guide
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Informational-Level Alarms
IPAddress(String)
IPV6Address(String)
Reason code(Enum)
Enum Definitions - Reason Code
Value Definition
0 Unknown
1 Heart beat from application missed. Possible causes include network
connectivity issues or Unified CM node experiencing high CPU usage.
Make sure that the network connectivity between Unified CM and the
application by pinging the application server host from Cisco Unified
OS Administration and take steps to establish connectivity if it has been
lost. Also check for and fix any network issues or high CPU usage on
the application server
2 Unexpected shutdown; possibly cause is application disconnected the
TCP connection. Also check for and fix any network issues or high CPU
usage on the application server
3 Application requested provider close
4 Provider open failure; application could not be initialized
5 User deleted. User associated with the application is deleted from the
Unified CM Administration
6 SuperProvider permission associated with the application is removed.
Verify the user group configuration for the user in Unified CM Admin
under (User Management > End User/Application User), select the user
and review the associated permissions information
7 Duplicate certificate used by application. Verify the CAPF profile con-
figuration for the user in Unified CM Admin under (User Management
> End User CAPF Profile/Application User CAPF Profile), select the
CAPF profile of the user and review the associated information
8 CAPF information unavailable. Verify the CAPF profile configuration
for the user in Unified CM Admin under (User Management > End User
CAPF Profile/Application User CAPF Profile), select the CAPF profile
of the user and review the associated information
9 Certificate compromised. Verify the CAPF profile configuration for the
user in Unified CM Admin under (User Management > End User CAPF
Profile/Application User CAPF Profile), select the CAPF profile of the
user and review the associated information
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