Appendix A
190 ClareVision Plus Network Video Recorder User Manual
Live view stuck when video output remotely via the Internet Explorer or
platform software.
Possible reasons:
• Poor network between the NVR and the camera, with packet loss during the
transmission
• Poor network between the NVR and the PC, with packet loss during the
transmission
• The performances of hardware are not sufficient, including CPU, memory,
etc.
Solution:
1. Verify the network between NVR and camera is connected.
When image is stuck, connect the RS-232 ports on the PC and the rear panel
of NVR with an RS-232 cable.
Open the Super Terminal, and execute the command “ping 192.168.0.0 –l
1472 –f” (the IP address may change according to the real condition), and
check for packet loss.
Note: Press Ctrl Plus C to exit the ping command.
2. Verify the network between the NVR and the PC is connected.
Open the cmd window in the Start menu, or you can press “windows PlusR”
shortcut key to open it.
Use the ping command to send large packets to the NVR, enter the command
“ping 192.168.0.0 –l 1472 –f” (the IP address may change according to the
real condition), and check for packet loss.
Note: Press Ctrl Plus C to exit the ping command.
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