Getting Help
xxiv About This Guide
The following icons are used in this guide:
Getting Help
For additional support related to the product or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
Note: Calls the reader’s attention to any item of information that may be of special importance.
Router: Calls the reader’s attention to router-specific commands and information.
Caution: Contains information essential to avoid damage to the equipment.
Precaución: Contiene información esencial para prevenir dañar el equipo.
Achtung: Verweißt auf wichtige Informationen zum Schutz gegen Beschädigungen.
World Wide Web www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support
Email support@enterasys.com
To expedite your message, type [insert correct indicator here] in the subject line.
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