Getting Help
1-10 Setting Up a Switch for the First Time
Getting Help
For additional support, contact Enterasys Networks using one of the following methods:
Enterasys provides an extensive online Knowledge base that can be accessed from the corporate
Support page:
http://www.enterasys.com/support/
Downloading Firmware via the Serial Port
This procedure describes how to download switch firmware via the serial (console) port, instead
of using TFTP. This procedure assumes that you are using either HyperTerminal or TeraTerm
(which support XMODEM transfer) as your terminal emulation software and that you have
downloaded the latest firmware for the switch from the Enterasys web site to your computer, and
unzipped/uncompressed the firmware.
1. Connect your PC or laptop to the console port of the switch, as described above in “Before You
Begin” on page 1-1.
2. On your computer, start your terminal emulation program and set the serial session
parameters, including the following:
– Transmit speed or baud rate = 9600
– Data bits = 8
– Parity = None
– Stop bits = 1
– Mode = 7 bit control, if available
– Serial line to connect to = COM1 typically
3. Open the terminal emulation session, then power up the switch.
4. In the window of the terminal emulation session, you will see switch boot up output. A
message similar to the following displays.
Within 2 seconds, type 2 to select “Start Boot Menu”. Use “administrator” for the Password.
Version 06.61.xx 12-09-2011
Computing MD5 Checksum of operational code...
Select an option. If no selection in 2 seconds then
operational code will start.
1 - Start operational code.
2 - Start Boot Menu.
Select (1, 2):2
Password: *************
World Wide Web www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support
Email support@enterasys.com
To expedite your message, type [switching] in the subject line.
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