Operation and Maintenance
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Collecting Failure Information
In the event of failure, collecting the information at the failure with the following procedure may be
required.
Collecting Event Logs
This section describes how to collect logs of various events occurred on the server.
1. Go to “Control Panel → Administrative Tools → Event Viewer.”
2. Select log types to be collected recorded in “Windows Logs”.
In “Application”, events related to the started application are recorded. In “Security”,
events related to the security are recorded. In “System”, events related to the system
configuration factors are recorded.
3. Click “Save All Events As...” command in “Action” menu.
4. Enter a name of archive log file in “File name”.
5. Select a type of log file to be saved in “Save as type”, and click “Save.”
Refer to the Windows online help for more details.
IMPORTANT:
● Collect the information described below only when such is
requested by your maintenance company.
As to the hardware logs, however, it is recommended to collect
before asking for a support in order for your maintenance company
to identify and remove failed point quicker.
For customers without support contract, collect the hardware log
before asking for a support.
● When the system restarts after the failure, it may show a message
indicating that there is a shortage of virtual memory. Simply
continue the system startup. If the system is reset and then
restarted once again, the collection of failure information will fail.
IMPORTANT:
When STOP error, system error or system stall occurs, restart the
server before the log collection.
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