Error Name/Error Condition/Major Cause/Solution
• Defective finisher exit guide plate motor (M17)
• Check the connections to the finisher exit guide plate motor (M17).
• Replace the finisher exit guide plate motor (M17).
Error Name/Error Condition/Major Cause/Solution
Finisher shift roller motor (M15) error
• Motor overload
• Loose connection of the finisher shift roller motor (M15)
• Defective finisher shift roller motor (M15)
• Check the connections to the finisher shift roller motor (M15).
• Replace the finisher shift roller motor (M15).
Error Name/Error Condition/Major Cause/Solution
Finisher tray lift motor (M18) error
• Motor overload
• Loose connection of the tray lift motor
• Defective finisher tray lift motor (M18)
• Check the connections to the tray lift motor.
• Replace the finisher tray lift motor (M18).
Error Name/Error Condition/Major Cause/Solution
Finisher stack height lever solenoid error
Finisher stack height lever sensor does not turn on when the finisher stack height
lever solenoid turns off.
The 1st failure issues a jam error, and the 2nd failure issues this SC code.
• Loose connection of the finisher stack height lever solenoid
• Defective finisher stack height lever solenoid
• Defective finisher stack height lever sensor
• Check the connections to the finisher stack height lever solenoid.
• Replace the finisher stack height lever solenoid.
• Replace the finisher stack height lever sensor.