Ricoh IM 550F

6.Troubleshooting
582
No.
Type
Error Name/Error Condition/Major Cause/Solution
• An error was detected during preparation for the transition to STR.
• SC816-99 occurs as a subsystem error except for any error from -06 to
96.
Check if the SC occurs by turning the power OFF then ON. If the SC occurs
again, do the following steps. Check if the SC reoccurs by cycling the power
after each step.
1. Update the following firmware and the other system firmware to the latest
version.
• IM 550F/600F/600SRF: "System/Copy" firmware
• P 800/801: "System" firmware
2. Disable the STR shift function by SP5-191-001 (Power Str Set).
3. Replace the controller board (PCB15).
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC819-
00
C
Kernel halt error
[xxxx]: Detailed error code
Due to a control error, a RAM overflow occurred during system processing.
One of the following messages was displayed on the operation panel.
[0x5032]
HAIC-P2 error
HAIC-P2 decompression error (An error occurred in the ASIC
compression/decompression module.)
• The code data saved in the HDD was broken for an unexpected reason.
(HDD device defective)
• The code data saved to memory was broken for an unexpected reason.
(Memory device defective)
• ASIC defective
• Data other than code data was unzipped due to a software malfunction.
• Turn the main power OFF/ON.
• Replace the HDD.
• Replace the memory
• Replace the controller board (PCB15).
• Fix the software
[0x5245]
Link up error
Link up transaction between Engine ASIC and Veena was not completed
within 100 ms.
Either one of the following messages appears on console if Link up error
occurs.